If you’re not satisfied with our product for whatever reason, you can return it up to 30 days after arrival.
1 – PREPARE YOUR RETURN
Choose the items that you want return and send us an email to firstname.lastname@example.org. Include the Order Number and tell us which items you’re sending back and why.
2 – PACKAGE YOUR RETURN
Package the items that you want to return and safely seal the Parcel. Preferably use the original packaging for this. All irrelevant shipping labels, stickers and other materials should be removed or covered up.
3 – SEND BACK YOU RETURN
Frank the parcel sufficiently and send it back to our adress:
Smart Grip GmbH, Stormarner Straße 7, 22049 Hamburg
4 – RETURN CONFIRMATION & REFUND
As soon as your return has been processed, you will receive a confirmation via e-mail and the refund will be initiated . It can take up to 14 days until the refunded amount will be on your bank-account. In case of a return we don’t pay for the shippment.